Specialist Support: Dealerships & Online Vehicle Sales

Supporting retail sales through prep and PDI, right through to handover and aftersales.

"Dealer level services. On site, same day."

dealer level key programming support for dealerships and vehicle retailers

The Problem

Whether leased, financed, purchased face-to-face or online; customer retention has become the core focus for vehicle retailers in today’s market. With that in mind, customer experience from the point of sale right through to handover and aftersales has become as equally as important as target volumes and margins. With so many vehicles in rotation, losses or damages of keys is inevitable for any dealership. Even through internal channels, acquiring replacements can be costly, taking days / weeks to arrange with internal departments left to pick up the bill. So when a loss or damage falls within a customer's collection date there’s very little that can be done other than postpone handover and let the customer down.

Our Solution

Utilising a growing number of dealer platforms, including BMW, Ford, Honda, JLR, Pug/Cit, Toyota, VW, Vauxhall and Volvo; Car Key Network supply, cut and program the largest selection of genuine keys on site in the UK. A typical turnaround time is 24-48 hours, which is why when replacement keys are required unexpectedly or at the point of prep / PDI an increasing number of dealerships are taking advantage of our services. For larger main dealers our solution can actually be more cost effective than ordering internally.

Why utilize our network?

  • Largest selection of keys in the UK
  • Same Day or Next Day Service
  • Nationwide On Site Support
  • Dealer Level Platform Access
  • Genuine Parts by Default
  • Quick & Simple Booking Procedure
  • After-sales Support
  • Home Callout Service
  • Third Party Liaison Services
  • Comprehensive Completion Reports

Specialist Support

Good quality aftersales support is vital to ensuring a positive customer experience. So when spare keys don’t turn up with book-packs as promised, or keys fail shortly after a customer takes delivery of a vehicle, it’s important the issue is resolved quickly. This is why we offer Home Callout Services, scheduling convenient appointments with customers at their home or place of work to provide key repairs, replacements and spares. As well as Third Party Liaison Services to keep customers up to date with an engineer's arrival and Comprehensive Completion Reports to inform you of when a customer's booking is complete. An ideal solution for vehicles purchased online.

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If your Dealership or Online Sales platform requires vehicle key support, register today.