Specialist Support: Insurance Providers

Working alongside insurers to provide quality service levels without compromising customer security.

"Positively impacting police resources and insurance premiums."

vetted and approved auto locksmith support services for insurance providers

The Problem

With the insurance sector being such a competitive market place and in a world driven by online reviews, customer experience and retention is the holy grail for insurers. Vehicle key and security related repairs should inherently be a secure service, unfortunately this isn’t the case as there is no official league body for the auto locksmith trade in the UK. Unqualified, non-vetted, non-registered auto locksmiths operate throughout the UK. On a daily basis untraceable locksmiths carry out work within for insurance sector, either because claim coordinators make Google search their source for vehicle key repairs, use third party call centres to source locksmiths for them, or leave body shops to arrange their own. Posing a huge security risk to their customers, ultimately to no benefit of the consumer, or premiums.

Our Solution

Car Key Network not only provides vehicle key repairs on a nationwide basis but also operates the closest facility to an industry vetting body for auto locksmiths in the UK. Engineers undergo Annual Compliance Checks covering personal identification, trading identification, health and safety, professional appearance, operating insurance and industry references.

Why utilize our network?

  • Nationwide Roadside Response
  • Non Destructive Vehicle Entry
  • Lost / Stolen Key Memory Deletion
  • Lock Fitting & Lock Changes
  • Vetted & Approved Engineers
  • Main Dealer Benchmarked Rates
  • Quick & Simple Booking Procedure
  • Increased Customer Satisfaction
  • Reduced Security Risk to Consumers
  • Third Party Liaison Services
  • Comprehensive Feedback Data

Specialist Support

Our Support Desk offers Third Party Liaison Services ensuring customers are kept informed with engineer arrival times and with details of the repairs to be carried out on their vehicle. We also provide Comprehensive Completion Reports to inform claim controllers when bookings are complete.

Additionally, in an endeavor to solve the above industry trading problems on a more permanent basis, since October 2019 our directors have chaired a committee alongside members of Manchester Metropolitan University, Highfield Qualifications, Corgi Fenestration and various security related bodies. To date the committee has developed the world's first Ofqual approved qualification for auto locksmiths, nominated a regulatory body and begun discussions with training centres to deliver courses. By the end of 2021 the committee aims to successfully lobby for all locksmiths in the UK to be qualified, registered and carry personal identification cards, just as other security related trades do. Our aim is to eradicate rouge and illegal trading by auto locksmiths in the UK and in turn positively impact both police resources and insurance premiums.

Begin working with us:

If your Insurance Claims Team requires vehicle key support, register today.